Privacy Policy

This Privacy Policy explains how CityGrid Plumbing (“we”, “us”, “our”) collects, uses, and protects personal information when you visit our website, request plumbing services, or interact with us by phone, email, or SMS.

Information We Collect

We may collect the following types of information:

• Contact details: name, phone number, email address.
• Service details: service address, appointment date and time, job notes.
• Communication content: emails, SMS messages, and call details related to your service.
• Technical data: IP address, browser type, and basic usage data when you visit our website.

How We Use Your Information

We use your information to:

• Schedule, deliver, and manage plumbing services you request.
• Send appointment confirmations, reminders, and service updates by SMS or email.
• Respond to questions, quotes, and support requests.
• Maintain records for billing, accounting, and legal compliance.
• Improve our services and website performance.

SMS Communications

If you provide your mobile phone number, you may receive SMS messages related to appointments, technician arrival windows, job status, or follow‑up requests. We do not send unsolicited SMS marketing to people who have not interacted with our services.

Message and data rates may apply. Message frequency varies based on your service activity. You can opt out of SMS at any time by replying STOP to any message from us. To request help, you can reply HELP or contact us at info@citygridplumbing.com.

Legal Basis for Processing (where applicable)

Where required by law, we rely on one or more of the following legal bases to process your data:

• Your consent (for example, when you choose to receive SMS messages).
• Performance of a contract (providing plumbing services you requested).
• Compliance with legal obligations (such as accounting and tax requirements).
• Our legitimate interest in operating and improving our business in a fair and balanced way.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted service providers who help us operate our business, such as:

• SMS and communications platforms (for example, carriers or messaging API providers) to send messages.
• Hosting, email, and IT providers who support our website and systems.
• Professional advisors or authorities when required by law.

These service providers are allowed to use your information only to perform services on our behalf and are required to protect it appropriately.

We will not share or sell your mobile phone number, text messaging opt‑in data, or consent information with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt‑in data and consent will not be shared with any third parties, except with vendors who help us deliver our SMS services and who are required to keep this information confidential and use it only to provide such services on our behalf.

Data Retention

We keep personal information only for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, and resolve disputes. When data is no longer needed, we take steps to delete or anonymize it.

Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, or delete certain personal information we hold about you, or to object to certain types of processing. To exercise these rights, contact us using the details below.

You can always:

• Opt out of SMS by replying STOP to any message.
• Contact us to update or correct your contact information.
• Request that we limit certain uses of your information where permitted by law.

Third‑Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those third‑party sites. We encourage you to review their policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date below indicates when it was last revised. Changes become effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@citygridplumbing.com
Website: https://citygridplumbing.com/

Last Updated: January 2026