Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the CityGrid Plumbing website and any plumbing or related services provided by CityGrid Plumbing (“we”, “us”, “our”). By visiting our website, requesting a quote, or booking a service, you agree to these Terms.

1. Services

CityGrid Plumbing provides residential and commercial plumbing services, including but not limited to diagnostics, repairs, replacements, installations, and maintenance. The exact scope of work for each job will be agreed with you before work begins.

2. Booking & Customer Responsibilities

When you request a service, you agree to provide accurate information, including your name, contact details, service address, and any relevant information about the plumbing issue. You are responsible for:

• Ensuring safe access to the property for our technicians.
• Complying with any local regulations or building rules that may apply.
• Paying for services in accordance with the agreed estimates and invoices.

3. SMS & Communication Terms

When you provide a mobile phone number in connection with a service request, you consent to receive SMS messages related to your plumbing services. These may include:

• Appointment confirmations and reminders.
• Technician on‑the‑way notifications.
• Job status updates and follow‑up requests for feedback.

Message & data rates may apply. Message frequency will vary depending on your service activity and communication with us. We do not send unrelated or unsolicited SMS marketing messages to people who have not requested our services.

You can opt out of SMS at any time by replying STOP to any message from us. To request help or more information, you can reply HELP or contact us at info@citygridplumbing.com.

4. Use of Third‑Party Providers

We may use third‑party service providers, such as messaging platforms and telecom carriers, to send SMS and process other communications. These providers act on our behalf to deliver messages and are not permitted to use your information for their own marketing purposes.

5. Estimates, Payments & Cancellations

Any price estimates we provide are based on the information available at the time and may change if additional work is required. We will inform you if scope or pricing needs to be adjusted before proceeding, wherever possible.

Payment terms will be communicated on your invoice or service agreement. If you need to cancel or reschedule an appointment, please notify us as early as possible using the contact details on our website or in your confirmation message.

6. No Emergency or Life‑Safety System

Our SMS and email communications are provided as a convenience only. They are not a substitute for emergency services, monitoring systems, or any form of life‑safety communication. Do not rely on SMS or email to report emergencies. In an emergency, contact your local emergency services immediately.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website, SMS communications, or services. Our total liability for any claim related to a specific service is limited to the amount you paid for that service.

8. Website Use & Content

The content on this website is provided for general information only and may change without notice. We make reasonable efforts to keep information accurate, but we do not guarantee completeness or suitability for any particular purpose.

You agree not to misuse the website, attempt unauthorized access, or interfere with its normal operation.

9. Privacy

Our handling of personal information, including contact details and SMS data, is described in our Privacy Policy. By using our services, you acknowledge that you have read and understood that policy.

10. Website Content & License

Unless otherwise stated, all content on this website – including text, logos, graphics, icons, and layout – is owned or licensed by CityGrid Plumbing and is protected by applicable copyright and intellectual property laws.

We grant you a limited, non‑exclusive, non‑transferable license to access and use this website for your personal or internal business purposes related to evaluating or using our plumbing services. You may not reproduce, modify, distribute, display, sell, or create derivative works from any part of the website content without our prior written permission.

You agree not to:

• Use the website or its content for any unlawful purpose.
• Copy, scrape, or harvest data from the website in an automated or bulk manner, except as explicitly allowed by us.
• Use any trademarks, service marks, or trade dress of CityGrid Plumbing without written consent.

Any rights not expressly granted in these Terms are reserved by CityGrid Plumbing.

11. Governing Law

These Terms are governed by the laws of the jurisdiction in which CityGrid Plumbing operates (for example, the State of Florida, USA), without regard to conflict of law principles. Any disputes will be resolved in the courts of that jurisdiction, unless otherwise required by applicable law.

12. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date below indicates when they were most recently revised. By continuing to use our website or services after changes are posted, you agree to the updated Terms.

13. Contact Us

If you have questions about these Terms or our services, please contact us:

Email: info@citygridplumbing.com
Website: https://citygridplumbing.com/

Last Updated: January 2026